Faqs
We are located on the iconic Pacific Coast highway in Big Sur. Our address is 48123 Highway One, Big
Sur, CA 93920.
Your stay includes meals, non-alcoholic beverages, a selection of curated resort activities, wellness
programming, access to amenities such as pools, Japanese baths, and the fitness center, plus valet
parking, daily snacks, minibar and excursion gear.
Ventana is a resort tailored to adults, and is best suited for couples. To preserve the guest experience
there each room can accommodate a maximum two individuals, this includes infants and children.
Check-in begins at 4:00 p.m., and check-out is at 11:00 a.m. We do our best to accommodate early
arrivals, however we cannot guarantee an early check-in
Yes, high-speed Wi-Fi is complimentary throughout the resort.
Both! Accommodations feature either breathtaking ocean vistas or serene forest and canyon views.
Suites offer spacious layouts with features such as hot tubs or outdoor showers. Villas provide the
utmost privacy with separate living spaces and premier views.
Many rooms feature fireplaces, while select suites include private hot tubs or outdoor showers.
Yes, you may share preferences at booking. While subject to availability, please note that view type
determines the room category reserved.
Our accommodations are limited to a maximum of two guests per room.
The Sur House is our signature restaurant, complemented by the Glass House for intimate private dining. Seasonally, the SurStream offers outdoor dining amongst the redwoods. Guests may also enjoy poolside dining (served at the Ocean Meadow Lawn, Sundeck, or Poolside). In-room dining is available 24 hours daily.
Dining is included in your stay. Alcoholic beverages and select premium items are available at an
additional cost.
Yes. With advance notice, our culinary team is delighted to tailor menus to dietary needs.
Yes, dinner reservations at The Sur House are recommended to ensure preferred dining times.
Spa Alila offers massages, facials, body treatments, and specialty rituals inspired by Big Sur’s natural
elements. Explore our full menu: Spa Overview.
Yes, we offer daily wellness programming which includes meditation, tai chi, foraging hikes, and more.
See the full schedule: Ventana Experiences.
Yes, the Meadow Pool, Mountain Pool, and Japanese hot baths are open year-round.
Included activities range from nature walks, foraging hikes, and wellness classes to gardening,
beekeeping, falconry, and soapmaking. See the full schedule here: Ventana Experiences.
Our Programming Team can curate bespoke itineraries, from Big Sur tours to private guided hikes to
classic car drives along Highway 1.
Yes, we offer select evening programs and a variety of seasonal and curated events throughout the year, designed to connect you with the beauty and spirit of Big Sur.
Cancellations are accepted up to 14 days prior to arrival. Please note that while our standard cancellation policy allows changes within this timeframe, reservations booked under select promotions may be non-cancellable and non-refundable.
Yes, dogs are warmly welcomed. A $150 fee per pet includes special amenities and services for a comfortable stay.
We highly recommend experiencing the resort as a couple or as a solo traveler. The property is tailored to adults due to it’s terrain, remoteness, local wildlife and other factors.
A limited number of passes are available for day guests. To reserve a spa treatment and resort access, call 831-667-4222 or email [email protected].
Ventana is a scenic drive from all three airports: approximately 3 hours from San Francisco, 2 hours from San Jose, and 1 hour from Monterey.
Yes, valet and self-parking are complimentary for all resort guests.
Yes, electric vehicle charging stations are available onsite. Tesla Superchargers are also available on property.
We offer a complimentary Volvo chauffeur service within a 3-mile radius of the resort.
Yes, we offer curated packages and experiences designed for life’s most meaningful celebrations. You can learn more about our offerings here: Romance & Weddings.
Yes, unique venues such as the Glass House and Sur House terrace are available for intimate dining or gatherings. Contact us to learn more about private dining options: [email protected].
Yes. We offer extraordinary venues for weddings, retreats, and events. Contact us to learn more: [email protected].
Once you’re ready to move forward, our Sales Team will prepare a personalized Hyatt sales agreement outlining the key elements of your celebration. This includes food and beverage minimums, room rates, and location fees. All service fees are also included in our agreements, while taxes are excluded. Signing the agreement and submitting the initial deposit will officially reserve your date.
Your wedding date is confirmed with an initial 40% deposit, followed by a series of scheduled payments leading up to your event. All deposit schedules include a 20% contingency. Your dedicated Sales Manager will walk you through the full payment timeline tailored to your program.
Food and beverage minimums vary based on venue selection, guest count, and season. Please refer to our Wedding Brochure for current details, or we would be delighted to review these specifics with you during your initial call.
All tours must be scheduled two weeks in advance and are based on availability. We do not allow walk in tours to ensure privacy and enjoyment for our current onsite guests of the resort. Last minute tours may be accommodated depending on availability. To ensure a meaningful and personalized site tour experience, we ask that all tours be scheduled with your Sales Manager.
All ages are warmly welcomed to participate in wedding ceremonies and celebrations. Please note that Alila Ventana Big Sur is designed as a serene, adults-oriented retreat set on 160 secluded acres. To preserve this atmosphere, guest room occupancy is limited to a maximum of two guests per room and this includes children/babies.
We are pleased to offer preferred group rates for contracted wedding room blocks, based on availability and seasonality.
Resort amenities: including pools, Japanese hot baths, fitness center, and daily wellness classes are all located on the gated side of the property and are exclusively reserved for overnight guests staying at Ventana. Off-site guests attending your event may join scheduled wedding activities, private meals, and ceremony/reception events. Should they wish to enjoy the full resort experience, a Non-Resort Guest Access Pass may be purchased for $300 per person, per day (limited availability). This pass includes access to the Meadow Pool, Infinity Hot Tub, Mountain Pool, Japanese Hot Baths, Fitness Center, and complimentary activities.
You are welcome to select your own vendors. We also provide a curated list of partners who are familiar with our property and service standards, though you are not limited to this list.
Big Sur has very strict Noise Ordinances governed by the city and State. Out of respect for the natural environment and our Big Sur community, all outdoor amplified sound must conclude by 9:00 PM, while indoor events may continue until midnight. Our team will help you plan your timeline to ensure a seamless celebration within these guidelines.
Alila Ventana Big Sur offers 54 guest rooms and suites, each available at a preferred inclusive group rate with a two-night minimum stay. Our Average discounted Group Rate is $2,800+ per room, per night (plus tax). Pricing may vary based on dates, occupancy, and seasonal demand.
To confirm your program, an initial 40% deposit will be due at agreement signing, followed by a series of scheduled payments leading up to your event. All deposit schedules include a 20% contingency. Your dedicated Sales Manager will walk you through the full payment timeline tailored to your program.
Alila Ventana Big Sur offers both full-property and partial buyout options, allowing your group to enjoy varying levels of exclusivity based on your program needs.
We are pleased to extend preferred group rates and room block options for corporate programs, based on your dates and availability. Your sales manager will work closely with you to craft the ideal accommodation plan for your attendees.
Early check-in and late check-out may be available upon request, though they cannot be guaranteed or approved until the day of. Availability depends on occupancy and arrival patterns during your program dates.
Alila Ventana Big Sur offers a variety of indoor and outdoor meeting venues to suit executive retreats, strategic sessions, and immersive group experiences. Venue capacities and details may be found in our Corporate Brochure, or your sales manager can assist in identifying the best spaces for your agenda.
Yes. Our team will work with you to establish a thoughtful weather backup plan to ensure your event flows seamlessly, regardless of Big Sur’s coastal conditions.
Outside AV partners and production teams are welcome on property, and there is no additional fee associated with bringing them in. We are happy to collaborate with your selected vendors to support your technical and production needs.
Absolutely. Alila Ventana Big Sur’s 160 acres offer a variety of stunning settings for private dining from secluded forest clearings to dramatic Big Sur viewpoints.
Alila Ventana Big Sur is widely known for our incredible Alila Experiences Program. We offer a wide range of daily programming and customizable private group experiences. From guided hikes and wellness classes to culinary workshops and immersive nature-based activities, the magical possibilities of Big Sur are endless. While some activities are included in your nightly room rate, we also offer additional offerings that can be added on for a per person fee. Our activity and experiences calendar and offerings shift seasonally.
