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General Information

General Information

Spa Alila is proud to provide you with eco-lux products crafted by passionate local artisans. We are committed to the holistic and organic approach for treatments and products alike, and are supported by organic skin and body care from ARCONA Los Angeles, Laurel Whole Plant Organics, Java Coffee-Infused Skin Care and Body Bliss.

Arrival: We invite all spa guests to arrive at least 30 minutes prior to their treatment to allow time for the arrival experience and to comfortably change. Please wear your robe from your Ventana Big Sur guestroom, and consider leaving any valuables or personal items in your room for safety. Please note that late arrivals may result in shortened treatments, out of respect for other guests' time.

Cancellation or appointment changes: A credit card is required to reserve all spa appointments. A 24-hour notice prior to a cancellation or change is required to avoid a 50% fee.

Gratuities: For your convenience, gratuities are provided to spa staff through a 20% service charge added to your treatment total.

Spa Alila and Ventana Big Sur mail orders: All Spa Alila boutique items are available for U.S. and international shipping.

Groups and events: For groups, parties or corporate events, please contact the spa manager directly to craft your unique experience.

To book your treatment, call (831) 667-4222

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Menu prices are subject to change without notice. Spa hours change seasonally. Spa Alila exclusively serves guests 18 years of age or older, and we welcome hotel guests to enjoy the spa and our facilities by appointment only.


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To make your stay as carefree as possible, Ventana bookings include all meals and a host of other amenities. Your Leisure Concierge will help plan every aspect of your stay.

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